SUPPORT

Need help with Repose?

We can help with install issues, startup problems, import errors, and anything else standing between you and your books.

Before contacting support

  • Note your OS and app version
  • Restart Repose and try again
  • Attach any screenshots or error text
  • Include the exact steps that led to the issue
COMMON HELP

Fast answers to common issues.

Install and launch

Install Repose from the Microsoft Store. It needs Windows 10 (version 2004 or later) or Windows 11, and updates arrive through the Store.

EPUB not opening

Go to Settings and set Repose as your default EPUB app. Restart Explorer if file associations don't appear immediately.

Library import

Drag files or folders directly into the library, or add a scan folder in Settings for automatic imports going forward.

PURCHASES

The trial, buying and refunds.

The free trial

Repose is free for 30 days with everything unlocked. You'll only see reminders in the last week. After that, opening a book needs a licence; your library, notes and settings stay as they are.

Asked to buy it again?

Open the Microsoft Store and check you're signed in with the account you bought Repose with. Then close Repose and open it again: it checks your purchase each time it starts.

Refunds

Store purchases are refunded through Microsoft, and purchases made directly from us within 14 days. The refund policy has the details.

STILL STUCK?

Reach out - we'll get you sorted.

Use the support form for bug reports and troubleshooting. Clear steps and screenshots help us get back to you faster.

CONTACT SUPPORT

Tell us what's happening.

The more detail you include, the faster we can help. Fields marked * are required.

Got it - we'll be in touch.

We'll reply to your email as soon as we can.